Shipping Information:

At Lost Gems, we truly value our customers and want to provide the best shopping experience possible. We understand that receiving your order in a timely manner is important, and we want to address any concerns you may have about shipping times.

We want to be transparent and inform you that global shipping challenges and delays have been affecting deliveries worldwide. These challenges include increased package volumes, customs processes, and transportation disruption because of weather conditions . As a result, longer shipping times may be experienced. We want to assure you that we are actively working to minimize any potential delays and ensure a smooth shipping experience for you.

We kindly ask for your understanding and patience as we navigate these circumstances. Please allow an estimated shipping timeline of 14-28+ business days from the time your order reaches our fulfillment center. During this period, your package will go through customs clearance procedures. Occasionally, customs inspections or additional documentation requirements may cause delays.

To stay updated on the progress of your order, we provide a unique tracking number for each parcel. This allows you to easily monitor its status and receive any important updates. We recommend utilizing this tracking number for the latest information on your package.

While it is possible for your packages to be delivered at different times, rest assured that each parcel will be assigned its own tracking number. This ensures that you can easily keep track of each order and its delivery status.

If you have any concerns or questions regarding the delivery of your package, we encourage you to reach out to your local postal service. They will be able to provide you with the most up-to-date information and assist you further.

We understand that delays can be frustrating, and we genuinely appreciate your patience and support. Our team is committed to fulfilling your order and ensuring that you receive the-smoking accessories you've chosen from Lost Gems.

If you need any additional assistance or have further questions, please don't hesitate to contact us at lostgemsinfo@gmail.com. We are here to help and provide any support you may need.